Professional Training for the Aftermarket
Working in partnership with ASC WebCoach Automotive
The IAAF Training Academy
The IAAF Training Academy features a comprehensive, role specific suite of courses designed to develop individuals’ performance.
The aim of the Training Academy is to provide IAAF members with updated and refined customer handling skills, leading to increased customer experience, increased sales performance and increased staff retention.
Based on a proven approach to blended learning to create consistent, sustained improvements across all areas of sales and customer service, resulting in improved productivity and customer engagement. The Academy offering includes courses for Parts Advisors, Garages, Field Sales and other roles within the Aftermarket and Automotive industry.
The IAAF Training Offering
The Training Academy offering includes courses for Parts Advisors, Garages, Field Sales and other roles within the Aftermarket and Automotive industry, created and delivered specifically for IAAF Members.
PRICING
All courses will be available to purchase either separately per course per learner, or as a package with access to all courses for up to 20 learners.
ASC WebCoach Approach
ASC WebCoach have been designing, developing and deploying Virtual Training solutions since 2010 and classroom based or in-business training and coaching since 2004. Our approach is scientific in the way we design and develop core materials that ensure the virtual solution is both effective and measurable.
As a specialist provider it is our goal to provide the industry with an easy to access, engaging and cost-effective training solution that fits alongside your business in delivering consistent knowledge, skills and behaviours improvement, linked to both sales and aftersales performance.
In order to achieve this, we have developed a comprehensive blended approach that encompasses:
1/ Virtual Classroom Training
90-minute dedicated virtual sessions that include, presentations, discussions, quizzes, interactions and downloads. We keep a highly engaging pace and utilise a ‘Broadcast’ approach where learners can join in via text chat as and when they feel comfortable.
2/ The ASC WebCoach Academy (Hub)
The Hub is a browser-based learning platform where we host all of the e-learning materials, knowledge testing, assignment downloads and submissions, create discussions and share best practices.
3/ Work-based Assignments
In order to extend key learning points directly into the workplace, we provide structured assignments designed to help learners apply new knowledge and skills into their daily role to develop improvements in their performance. Each assignment is designed to take between 40-60 minutes allowing enough time to reinforce learning points without distracting from daily business goals.
VIRTUAL COURSE STRUCTURE
The courses offer remote access that reduces any time out of the business while providing an accelerated learning experience. Knowledge, skills, and behaviours are directly embedded into the business through work-based assignments, knowledge checks, and individual 1-2-1 virtual coaching.
