CUSTOMER SERVICE COURSE
Proven, High-Impact Online Courses
Professional Virtual Classroom Training
Direct into the Workplace
Highly Engaging and Cost Effective
Blended Learning Approach
Interactive with Measurable Improvement
Sales Performance Improvement
How to Purchase
Who is it for?
This course is for all customer facing staff, exploring foundation customer service skills and creating a proactive approach to delivering an excellent customer experience.
What does it cover?
– Customer Service (defining, measuring and managing)
– Customer Expectations
– Behaviours and Cultures
– Relationship Management
This course is designed to provide a structured approach to understanding the increasing demands of today’s customers. Customer service can often be the determining factor in any business’s success and with greater choice and accessibility to alternatives, the way in which we deliver a customer experience is becoming increasingly important. Basic customer communication, awareness of issues, managing expectations and measuring success can all be found in this course.
Customer service and the way we manage our customers is a highly important aspect in today’s marketplace. This course provides a structured framework to enable participants to be able to develop their current approach, manage personal and team behaviours and develop a proactive and continued method to consistently improve the customers experience.
ASC have designed and delivered all types of training, skills and learning development to a range of clients including: