Q4 IAAF Training Academy Course Dates 2025

Proactive Parts Sales

4 Module Course – £149.00 per person – 3rd November Start

Module 1 Sales Overview – Monday 3rd November 9.30am – 11.00am

Module 2 Communication Skills – Thursday 6th November 9.30am – 11.00am

Module 3 Presenting a Solution – Monday 10th November 9.30am – 11.00am

Module 4 Managing Activity – Thursday 13th November 3.00pm – 4.30pm

Effective Customer Relationships

4 Module Course – £149.00 per person – 3rd November Start

Module 1 Customer Service – Monday 3rd November 12.30pm – 2.00pm

Module 2 Behaviours and Standards – Thursday 6th November 12.30pm – 2.00pm

Module 3 Measuring Customer Service – Monday 10th November 12.30pm – 2.00pm

Module 4 Customer Relationship Management (CRM) – Thursday 13th November 12.30pm – 2.00pm

Complaint Handling

4 Module Course – £149.00 per person – 8th December Start

Module 1 Complaints and Consequences – Monday 8th December 9.30am – 11.00am

Module 2 Dealing with Complaints – Thursday 11th December 9.30am – 11.00am

Module 3 Professionally Handling Complaints – Monday 15th December 9.30am – 11.00am

Module 4 Conflict Resolution – Thursday 18th December 9.30am – 11.00am