Courses

VIRTUAL TRAINING COURSES AVAILABLE

Each course is made up of four WebCoach sessions

Purchase a course pass, an annual pass or a monthly subscription to join our learning sessions

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NETWORKING BASICS
Consisting of four modules and designed for both new and experienced networkers who want to increase their effectiveness in networking and create more referral opportunities.
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NETWORKING ADVANCED
Designed for focussed networkers this course will challenge you to increase your visibility, credibility and profitability in networking.
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CUSTOMER SERVICE
Designed for all customer facing staff exploring foundation customer service skills and creating a proactive approach to delivering an excellent customer experience
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sales man business meeting
SALES BASICS
A comprehensive introduction to sales foundation skills for all types of Sales Executives and Advisors
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SALES ADVANCED
Designed for Senior Sales, Supervisors and Sales Managers. Explore advanced sales techniques and core sales management skills
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CONFLICT RESOLUTION
Managing customer issues from 1st line to escalated issues and situation management
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Course Content

WebCoach courses consist of 4 modules and each module between contains between 3 and 6 sections.

Each module is delivered as a 45-minute instructor-led Virtual Classroom session where participants will be taken through the course content. They will be able to ask questions, give feedback and interact with the instructor ensuring that each session delivered is tailored to the audience. Virtual Classroom sessions will have no more than 25 participants ensuring ample time is provided to tailor each session.

Participants are invited throughout the session to download relevant materials which include:

Manuals – Our manuals are designed to provide all the information a participant will need to remember, evaluate and implement the information discussed throughout the session.

Workbook – Designed to both provide relevant information as well as provide a great place to take notes in the relevant sections.

Handouts – A4 information handouts for exercises or excel/ digital tools to use in the workplace to implement the learning points more easily.

Audio Guides – Podcast or Vlog based recordings to compliment the manuals and provide a reusable resource to help reinforce the key learning points.

Essentially, participants will come away with all the information, handouts, videos and other materials they need to fully implement the learning points and create improvements in their business.